Amazon Connect Check Queue Status at Geraldine Giles blog

Amazon Connect Check Queue Status. For example, agents can create tasks to ensure follow up work is not forgotten, such as calling a customer back to provide a status update on. The queue performance dashboard helps you understand the performance of your queues or groups of queues compared over configurable. Use a check queue status block to check staffing or agent availability for a queue before sending a contact to that queue. Checks the status of the queue based on specified conditions. You can visualize historical queue data using time series graphs to help identify. Checks the current working queue, or queue you specify in the block, for whether agents are available, staffed, or online. Branches based on the comparison of time in queue or queue capacity. Or, use a get queue.

Route inbound Salesforce email using Apex triggers and Amazon Connect
from aws.amazon.com

For example, agents can create tasks to ensure follow up work is not forgotten, such as calling a customer back to provide a status update on. Or, use a get queue. Checks the status of the queue based on specified conditions. Checks the current working queue, or queue you specify in the block, for whether agents are available, staffed, or online. You can visualize historical queue data using time series graphs to help identify. The queue performance dashboard helps you understand the performance of your queues or groups of queues compared over configurable. Branches based on the comparison of time in queue or queue capacity. Use a check queue status block to check staffing or agent availability for a queue before sending a contact to that queue.

Route inbound Salesforce email using Apex triggers and Amazon Connect

Amazon Connect Check Queue Status Checks the current working queue, or queue you specify in the block, for whether agents are available, staffed, or online. Branches based on the comparison of time in queue or queue capacity. The queue performance dashboard helps you understand the performance of your queues or groups of queues compared over configurable. You can visualize historical queue data using time series graphs to help identify. For example, agents can create tasks to ensure follow up work is not forgotten, such as calling a customer back to provide a status update on. Or, use a get queue. Use a check queue status block to check staffing or agent availability for a queue before sending a contact to that queue. Checks the current working queue, or queue you specify in the block, for whether agents are available, staffed, or online. Checks the status of the queue based on specified conditions.

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